We're Here to Help
Our dedicated support team is committed to keeping your library running smoothly. Whether you need technical assistance, troubleshooting, or guidance, we're just a call away.
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Choose the support channel that works best for you.
Call Us
1-888-289-1216
Mon - Fri, 7:00 AM - 7:00 PM CST
2-Hour Callback Guarantee during business hours
24/7 Emergency Support for critical system issues
Email Support
support@booksys.com
Send us a detailed description of your issue and we'll respond within 1 business day.
Online Help Center
booksys.clickhelp.co
Browse documentation, how-to guides, and troubleshooting articles for Atriuum and all Book Systems products.
Live Chat
Available During Business HoursChat with our team using the widget on the side of your screen. Available Monday - Friday, 7:00 AM - 7:00 PM CST.
Self-Service Resources
Find answers, learn new features, and make the most of your Book Systems products.
Documentation & Guides
Step-by-step instructions, feature guides, and reference documentation for Atriuum.
Training Options
On-site, online, and refresher training to help your team get the most from your system.
Resources & Brochures
Product brochures, specification sheets, and reference materials.
Current Software Versions
Keep your systems up to date with the latest releases.
Atriuum
15.3
Latest Release
Booktracks
15.3
Latest Release
Remote Support
Need hands-on help? Our support team can securely connect to your system to diagnose issues, walk you through configuration, or provide guided assistance in real time.
To start a remote session, call our support team and they'll guide you through the connection process.
Call to Start a SessionSecure & Encrypted
All remote sessions are encrypted and require your authorization to connect.
Can't Find What You Need?
Our support team is standing by to help you with any questions or issues. Give us a call and we'll get you sorted out.